For Christmas, my wife, Rosie, gave me tickets to the Elton John/Billy Joel concert. Last night was the big event. Rosie and I expected a good show – it’s always good to see great performers. We weren’t expecting the amazing show these two put on last night.
Elton and Billy came out and did 3 or 4 songs together and then we got 75 minutes of just Elton John doing his best work. After that, we had 75 minutes of Billy Joel’s best music. Then, we got another 45 minutes of Elton and Billy together. In all, 3 1/2 hours of amazing performances from two of the greatest performers ever.
My point? These two way over delivered. Anyone in the crowd would have been thrilled with 2 hours of Elton John and Billy Joel. But 3 1/2 hours? And they weren’t mailing it in, either. They were fully engaged. Very impressive.
It made me think about my own business and those of my clients. Do we over deliver? Do we consistently give more than expected? When we do, what is the result? You can be sure that the fans last night will be first in line for the next Elton and/or Billy concert. And I’m sure their music sales will skyrocket from these events. The point? The more we give, the more we get.
I hear all the time from clients, vendors and others about how amazing the ProVision staff is. The responsiveness from my employees and partners is fantastic. I appreciate each and every one of them. Especially this time of year, when they are putting in long hours and feeling the stress of what we refer to as “Prime Time.” (I’m guessing the rest of you refer to it as Tax Season.” Please join me in thanking everyone at ProVision for giving more than expected.